Hiyoshiya Online Shop -  User Guide

 

1. Introduction

Thank you very much for visiting the Hiyoshiya Online Shop.
This page contains important information that we ask you to review before placing an order.
Please be sure to read it carefully prior to completing your purchase.

 

2. About Orders

-    Order Process

1.  Select your items and add them to your cart
2.  Enter your customer information and delivery address
3. Choose your payment method and complete you order

 *After your order is placed, you will immediately receive an automated "Order Confirmation" email.
We will then send a follow-up mail titled "Thank you for your order."

This email includes details such as your delivery date and order information, so please be sure to to review it carefully.

 

3. Payment Methods

The following payment methods are accepted:

• Credit Cards (Visa, Mastercard, American Express, JCB)
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

 * Please note that payments are subject to your card issuer’s credit limit and authorization policies.

 

4. Shipping & Delivery

 -    Shipping Method & Delivery Date

 After your order is placed, we will notify you of the estimated delivery date by email.

*Please note that as inventory is shared with our retail store, there may be discrepancies in stock depending on timing. We will contact you directly if an item is out of stock,

 Most items sold in the Hiyoshiya Online Shop are made-to-order. As production begins after your order is placed, please allow sufficient time for delivery. Estimated delivery times are listed on each product page.

 

5. Stock Availability

 Please note that inventory is shared with our retail store. As a result, items shown as in stock on the website may occasionally be unavailable. If this occurs, we will contact you directly.

 

6. Returns & Exchanges

 If your item arrives damaged, defective, or incorrect, please contact us within one week of delivery.  We will promptly replace the item, provided it is unused. Many of our products are made using natural materials. Due to the nature of these materials, individual variations may occur. We appreciate your understanding.

 

7. Contact Information

Online Shop Customer Support

• Business hours: Weekday 10:00-17:00
  (Closed on weekends and public holidays)
• TEL: 075-441-6641
• Email: info@wagasa.com

We typically respond to inquiries within two business days.

 

8. Newsletter Subscription

At Hiyoshiya, we share the latest news and stories behind our crafts through our email newsletter. We invite you to subscribe and stay connected with us.

 

 

FAQ (Frequently Asked Questions)

Can you provide gift wrapping?

 Yes, we are pleased to offer gift wrapping. Please indicate in the order notes at checkout should you require it. Please note that available wrapping styles and fees vary depending on the item and will be discussed separately. In some cases, gift wrapping may not be possible depending on the product. Thank you for your understanding.

 

Can you provide traditional Japanese gift wrapping (noshi)?

Yes, we also accept requests for traditional noshi gift wrapping. Please specify the propose (e.g. celebration, thank-you-gift), the inscription, and the recipient’s name in the order notes when placing your order.

 

Can you issue a receipt?

 Yes, we can issue a receipt upon request. Please contact us by email after placing your order to let uns know. We can also provide the receipt in PDF format.

 

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